Crisis & Support Details

Light and Shade is unable to offer crisis and urgent support out of normal working hours. If you are at all concerned about your mental health or the mental health of a friend or relative, you can contact the following organisations or access emergency help at the following locations. You may also want to speak to your GP inside normal working hours. If you feel that you or someone’s life is at risk or If you or someone has been seriously injured, feeling suicidal or taken an overdose. If you do not feel you can keep yourself or someone else safe. Call 999 or you can attend your local A and E. In this area Queens hospital in Romford would be your nearest locations.

Samaritans – If you are feeling suicidal and need to talk.

Available 24 hours a day to provide confidential emotional support for people who are

experiencing feelings of distress, despair or suicidal thoughts.

Email: [email protected]

116 123 call free

Tel: 08457 90 90 90

NHS Direct -for more information about mental health services and where to get urgent mental help support from by the NHS.

Use the ‘Shout’ crisis text line – text SHOUT to 85258

National Domestic Abuse Helpline

Tel: 0808 2000 247

Women’s Aid – For support for women and children in domestic violence situations.

CALM (Campaign Against Men Living Miserably) – preventing male suicide.

Tel: 0800 585858 (Helpline open 5pm-midnight)

Papyrus – Prevention of young suicide supporting under 35s.

Tel: 0800 068 4141

Saneline – Out-of-hours helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.

Tel: 0845 767 8000

Wellbeing and Mental Health Helpline

Tel: 0800 915 4640

National LGBT+ Domestic Abuse Helpline

Tel: 0800 999 5428

Alcoholics Anonymous – for anyone who thinks they may have a problem with alcohol

Tel: 08009188650

Al-Anon – for family including children and friends whose lives are affected by a person with addictive behaviours.

Tel: 0800 0086 811

FRANK – provides information and advice about drugs and information on local services.

Tel: 0800 776600

Gamblers anonymous – for anyone who thinks they may have a problem with gambling

Tel: 03300940322

Narcotics Anonymous UK – for anyone who thinks they may have a problem with drugs including alcohol

Tel: 0300 999 1212

Children and adolescent support

Children and adolescents can struggle with their emotions and with their lifestyles if you are concerned or a child would like someone to be able to talk to here are some emergency contacts.

Childline – for under 19s to be able to talk and get support

Tel: 0800 1111

Kooth – Children’s online mental wellbeing community

NSPCC – discuss or report a concern about the safety or welfare of a child.

Tel: 0808 800 5000

The Mix – free information and support for under 25s in the UK

Tel: 0808 808 4994

Debt Management

If you are experiencing issues with finances, money and debt can become a big issue of stress and anxiety here are some contacts.

Step Change –  help you to manage your debt and understand money

Tel: 0800 138 1111

The Money Advice Service – Free and impartial money advice

Tel: 0800 138 7777

Eating Disorders

Eating disorders can be caused by a range of psychological conditions that cause unhealthy eating habits to develop. They might start with an obsession with food, body weight, or body shape. In severe cases, eating disorders can cause serious health consequences and may even result in death if left untreated.

Beat – Beating Eating Disorder – Supports people affected by eating disorders.

Tel: 0845 634 1414 (adult)

Tel: 0845 634 7650 (youth)

Victim of Crime

Being a victim of a crime can vary from situation to situation and how it can affect a person.  Here is some information of different national organisations that may be able to help with help and support.

Mosac – Supporting all non-abusing parents and carers whose children have been sexually abused.

Tel: 0800 980 1958

Rape Crisis – support and services for victims and survivors of sexual violence or childhood sexual abuse.

Tel: 0808 802 9999

Victim Support – Help after crime

Tel: 08081689111


PAPYRUS is the national charity dedicated to the prevention of young suicide. They support young

people under 35 who are experiencing thoughts of suicide, as well as people concerned about someone else.

Helpline: 0800 068 4141

Text: 07786209697

Email: [email protected]

Open 10am-10pm on weekdays and 2pm-10pm on weekends and bank holidays


Mind offers advice, support and information to people experiencing a mental health difficulty and

their family and friends. Mind also has a network of local associations in England and Wales to which

people can turn for help and assistance.

Lines are open Monday to Friday 9am to 6pm (except bank holidays).

InfoLine: 0300 123 3393 to call, or text 86463

Email [email protected]

Rethink Mental Illness

Rethink Mental Illness works to help everyone affected by severe mental illness, such as

schizophrenia and bipolar disorder, recover a better quality of life. It provides effective services and

support and campaigns for change through greater awareness and understanding.

National Advice Service: 0300 5000 927 (Open 10am to 2pm, Monday to Friday)

Email [email protected]

(Rethink was formerly called the National Schizophrenia Fellowship)


Parents helpline: 0808 802 5544 (Mon-Fri from 9.30am to 4pm)

YoungMinds Crisis Messenger: text YM to 85258

Campaign Against Living Miserably (CALM)

A helpline for men in the UK who are down or have hit a wall for any reason, who need to talk or

find information and support.

Helpline for men: 0800 58 58 58


5pm to midnight, every day of the year


SANE services provide practical help, emotional support and specialist information to individuals

affected by mental health problems, their family, friends and carers.

Support Forum:

Saneline: 0300 304 7000 (local rate on BT landlines) Open 4:30-10:30pm every day

Wellbeing and Mental Health Helpline

Tel: 0800 915 4640

“You are never too old to set another goal or to dream a new dream” By C.S.Lewis